Frequently Asked Questions
How are prints taken?
Fingerprints and nose print are taken using a special putty whilst all other prints are taken using an inkless wipe. Both methods are incredibly easy and completely mess free. Full instructions on how to take prints in included in the kit and once prints have been taken they are returned to us by a prepaid envelope so your item can be made.
*VIEW OUR VIDEO GUIDES ON HOW TO TAKE PRINTS*
Alternatively, if you are local to us then you can book an appointment with Nicole to take the required prints for you.
Can you use existing prints?
Yes, we are able to use hospital prints, paint prints, prints from funeral homes and in some cases photographs. These can all be used from a scanned image of the prints so those special keepsakes would never have to leave your side. Please feel free to contact us to discuss the use of your existing prints.
At what age can prints be taken?
We recommend that fingerprints be taken from those aged 1 year old and upwards. This is due to babies having such tiny fingers that it can make it difficult to see a defined print. However, as each child is different it is possible that some older children also lack definition in their prints. When we receive prints back, if the lack of detail is minimal we will contact you to discuss your potions further. If you wish to have a fingerprint from a baby aged under 1 year old we are more than happy to make this for you and it is a lovely reminder as to how small your child once was.
There is no upper age limit for taking fingerprints but we do recommend using the little finger so as much of the print as possible can be included on your piece.
There is absolutely no age limitations other prints.
When will my kit be posted?
Upon placing your order, you kit will be posted to you the next working day.
How do we get prints back to you?
The print kits supplied contain a pre-paid envelope for you to return you print in. Alternatively, for prints other than fingerprints or nose prints, you can scan your print and return them via email to email@example.com
The prints I took look smudged and messy, are they still ok?
Absolutely. We are able to digitally remove marks and smudges from your prints to ensure you are left with a nice, clear print for your finished items. In the event there are no suitable prints, we will contact you to discuss further options.
I’m not happy with my prints, can I get another kit?
Sure. It is very rare that we receive prints we can’t use however if you decide you do not like the prints which you have produced we are able to send you out a replacement print kit. This is charged at £10. Click here to find & order your replacement kit.
About Our Jewellery
What metal is my item made from?
The majority of our charms are made from sterling silver. This is 92.5% pure silver and 7.5% copper. If you have an allergy to copper we are able to make items in pure silver (99.9%). However fine silver is softer then sterling silver and we recommend following you care instructions to ensure your items last.
Can I design my own piece?
Yes. We welcome custom designs and if you have an idea in mind which we don’t currently produce please don’t hesitate to contact us and we can try and make your idea become reality for you.
Can I have a print on both sides of my charm?
Yes. All charms can be made double sided with a print on either side. This is charged at and additional £15.
Is it possible to add my own handwriting or message on to my order?
Yes, we are able to inscribe a piece for you however if you prefer a message in your own handwriting then please let us know. The length of this message will be dependent on the charm size, you are wishing to order.
Are my items hallmarked?
Our items are not hallmarked as standard. The law states that items below 7.78g in weight do not need to be hallmarked. We are registered with the London assay office and if you would like your pieces hallmarked then we are more than happy to do this for you, however this is subject to an additional charge and will increase the time it takes to complete your item.
Some of our items will exceed the weight requirement for hallmarking. These pieces will be sent for hallmarking, a cost which is included in the price however this may cause an increase in delivery time for you receiving your item to approximately 21 days from receipt of your prints.
How do I care for my jewellery?
Full care instructions are included with your completed item. We recommend using a silver polishing cloth which you will receive along with your order and a small amount of silver polish on your item or alternatively warm soapy water and a soft bristle toothbrush.
Payment And Delivery
Where are you based?
Itsy Bitsy Imprints is based in Wallingford, South Oxfordshire
You are not local to me, can I still order from you?
Of course! We offer a full postal service and can send out our specially designed print kits to you for you to take the required prints from the comfort of your own home. These will then need returning to us for us to be able to complete your order.
How do I pay?
We accept payment via PayPal, bank transfer, cheque (however your item will only be made once the cheque is cleared) or cash if you are local to us.
How long does it take for my item to be ready?
Our standard turnaround time is 10-14 days from receipt of the prints back to us. At busier times this may be extended but you will be informed of this when you place your order.
If you have ordered an item which may exceed 7.78g in weight or have requested for your piece to be hallmarked then please allow approximately 21 days for your order to be completed.
It is possible to have your items made by an express service but this is dependent on how busy we are and maybe be subject to an additional charge.
Does my completed item come in a box?
Yes. All orders come in our personalised Itsy Bitsy Imprints boxes.
How is my item posted?
Completed items maybe collected if you are local to OX10 or alternatively we post items either first class signed for ot are posted by Royal Mail’s First class special delivery (before 1pm) service. This ensures packages are able to be tracked and insured in case anything should happen to them.
Refunds And Exchanges
Do you offer refunds/exchanges in the unlikely event I am not happy with my finished item?
Due to the items made being personalised they are not eligible for refunds. However, if you are not happy with your finished piece please contact us and we will do everything we can to rectify the issue. If a spelling mistake is made due to error on our part, then we will replace the item free of charge, however please check all spellings carefully when completing your order form as mistakes due to your error will not be eligible for free replacements.